Return & Refund Policy

Overview / return window

Grove Collaborative wants you to be happy with your purchase, so our return policy makes it easier for you to try our products with confidence. If you are not completely satisfied with the quality of a product purchased from us through the Service, you may request a refund in the form of store credit within 30 days of purchase by submitting your request to Customer Happiness at grove.co/contact. If you request a refund for an incorrect, defective or damaged product, we may, in our sole discretion, issue you a refund to the same method of payment (e.g., credit card, PayPal, store credit, etc.) used to make your purchase following Grove Collaborative's receipt of the item being returned.

Exceptions

Please note that we will not refund your order if you accidentally purchase an incorrect number of products.

We reserve the right to refuse any refund request if you do not make it within 30 days of purchase or if we determine, in our sole discretion, that the refund request may be a violation of the Grove Collaborative Terms.

Final Sale Items — No Returns or Refunds. Certain product categories are designated as final sale and are not eligible for return, refund, exchange, or store credit under this Refund Policy. Final sale items currently include: Mattresses. All mattresses sold through the Service are final sale. Mattresses may not be returned to Grove Collaborative for any reason, including damage, defects, or dissatisfaction with comfort, size, firmness, or other personal preferences. Mattresses are covered exclusively by the applicable manufacturer's warranty. If you believe your mattress has a manufacturing defect or other issue covered under warranty, you must contact the mattress manufacturer directly to initiate a warranty claim. Grove Collaborative does not process, administer, or guarantee manufacturer warranty claims.

How to start a return / refund request

All refund requests must include the following information

• Full name of purchaser
  
  

• Your email address and the date of delivery
  
  

• Name and quantity of the product for which a refund is requested
  
  

• Reason for requesting a refund.
  
  

Return mechanics

If an item wasn't right for you, reach out to us within 30 days of purchase. We'll send you a pre-paid shipping label so you can make a seamless return and get a full refund in the form of store credit.

Refund timing

Approved refunds are issued within 5–10 business days of approval or, where a return is required, of our receipt of the returned item. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. If you have not received an approved refund in a timely manner, contact us at support@grove.co.

Contact: grove.co/contact